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Reineh, Route 745053-957-3718
LIONCAR
Lion Car

Returns, Exchanges & Warranty Policy

Effective date: 9 September 2026

This page explains, in plain language, what happens if a part you bought from ALI FLEET does not fit, arrives damaged, or you change your mind. It applies to purchases on alifleet.com and at our warehouse in Reineh, supplements our Terms & Conditions, and does not reduce your rights under the Israeli Consumer Protection Law, 1981.

1. A 3-month warranty on every part

  • Warranty period: 3 months from the invoice date. For mechanical parts (engine, gearbox, suspension) the warranty is 3 months or 6,000 km, whichever comes first.
  • What is covered: manufacturing or material defects in the part. We will repair it, replace it with an identical part, or refund it, at our choice and subject to availability.
  • What we need from you: the original invoice, photos or a video of the problem, and in some cases the vehicle or the part brought to our warehouse for inspection.

The warranty does not cover damage caused by misuse, accidents or impact, unprofessional installation, any modification or addition to the part, neglected vehicle maintenance, or force majeure (flood, fire and the like). Normal wear of consumable parts is not a defect.

2. Fitment confirmed before you pay

Before every purchase we confirm fitment from the chassis number (VIN) or the original part number you send us on WhatsApp.

  • If the fitment error is ours: we take the part back at our expense, including shipping both ways, and replace it with the correct part free of charge or refund you in full.
  • If the error comes from details you gave us: you can return or exchange the part under section 3 below; return shipping is at the buyer's expense. Any price difference is paid or refunded.

3. Cancellation and returns (14 days)

  • When: you may cancel the purchase within 14 days of receiving the part, by WhatsApp, phone or email.
  • Condition of the part: not installed, not used, and returned in its original packaging with every accessory that came with it.
  • Cancellation fee: for a cancellation that is not due to a defect or a fitment error, we charge 5% of the part's price or ILS 100, whichever is lower, as the law allows. Return shipping is at the buyer's expense.
  • Refund: within 14 days of receiving your cancellation notice, to the same payment method you used.

4. A part that arrives defective or damaged in transit

Check the part as soon as it arrives. If it is defective, broken or different from what you ordered, send us clear photos and the invoice number within 48 hours. We collect the part at our expense and send a replacement, or refund you in full including shipping.

5. What cannot be returned

  • Parts ordered or imported specially for you at your request, except in case of a manufacturing defect.
  • Parts that have been installed, painted, modified or used.
  • Consumables (oils, fluids, filters) that have been opened.
  • Parts damaged after delivery.

6. How to return a part

  1. Send us the invoice number, the reason for the return and photos of the part and its packaging on WhatsApp at 053-957-3718.
  2. We confirm the return and arrange collection or drop-off at our warehouse in Reineh.
  3. Inspection takes up to 5 business days from the day we receive the part.
  4. Exchanges ship within 7 to 14 business days, subject to availability; refunds are issued within 14 days.

7. Contact

  • Phone and WhatsApp: 053-957-3718
  • Email: [email protected]
  • Address: Main road 745, Reineh 1694000, Israel
  • Opening hours: every day except Friday, 09:00–18:00

We may update this policy from time to time; the binding version is the one published on this page with its last-updated date.