Cancellation, Returns & Warranty Policy

All cancellations and returns are subject to Israeli Consumer Protection Law.

For online purchases, eligible customers generally have 14 days after receiving the product or required disclosure document, whichever is later, to cancel, subject to legal conditions and exceptions.

In-store purchases follow the applicable legal cancellation rules.

Where permitted by law, cancellation fees may be up to 5% of the purchase price or NIS 100, whichever is lower.

Spare parts are covered by the applicable legal warranty, including a minimum of 3 months or 6,000 km, whichever comes first, where required by law.

Any legally required longer warranty remains valid.

Damage caused by incorrect installation, misuse, accidents, breakage, or external causes may be excluded from commercial warranty coverage where legally permitted.

Defective products may be submitted for inspection and appropriate remedies under applicable law.

External electrical damage, incorrect wiring, external overheating, and physical breakage may be excluded from commercial warranty coverage where legally permitted.

Vehicles displayed on the website are for inquiries only.

Vehicle purchases are governed by separate sales agreements.

Used vehicles are sold subject to their documented condition, required disclosures, and inspection findings. Any additional warranty will be specified in the agreement.

New vehicles are subject to their applicable warranty terms.

This policy does not provide a general 14-day return promise for used vehicles and does not limit statutory rights.

Cancellation and warranty requests can be submitted through the company’s contact details and legally available cancellation methods.

Refunds will be processed according to applicable law.